"I have been to allot of events and this is definitely the best so far. Recommended it to 17 CEO's within the business. See you November. "

- Brian Wigley - Business Development Director EMEA - Sykes Global

"“This was by far the best event I have ever attended. The speakers talked about their real life journeys with passion and were open and honest about where they started from. It has given me the insight and inspiration to lead my team through the very challenging journey ahead of us. Thank you for giving me the opportunity to attend” Helen Hancock Principal On-Call Manager Manchester Housing on Call "

- Helen Hancock

"“The Focus Group does ‘what it says on the tin’ – great event, great speakers and great value” Colin Ross Channel Manager – Telephony National Savings and investments "

- Colin Ross

"“Speakers were of a high quality with a relevant and well executed event, highly recommended to board members with a view to attend the Next event”. Rob Clements H/O Customer Service MMA Insurance plc "

- Rob Clements

"“Very worthwhile event with great level of speakers. Walked away with great ideas and some immediate actions. Mary Burke Operations Director UK/ROI Pitney Bowes Ltd "

- Mary Burke

"“Excellent event, Excellent Speakers, well organised, topical and to the point and well delivered – excellent well done. I will recommend The Focus Group in the industry” Ian Harrison Contact Centre Manager Eurotunnel"

- Ian Harrison

"“A really useful event. Great value with lots of knowledge sharing with open and frank discussions. Highly recommend to anyone in operations of contact centres”. Chuka Agbasiere H/O Central Operations East Thames Housing "

- Chuka Agbasiere

"“Great event, Great Speakers, flowed well. Best event I have ever been too recommending The Focus Group events to other senior people within the Aviva Group – well done”. Chris Little H/O Operations Development RAC Auto Windscreens "

- Chris Little

"Great event, learn allot and came away with 'golden nuggets' that we are going to implement within the business"

- Camilla Shaw - Corporate Supervisor - Denplan Ltd

"“Brilliant” Moira Billett Collections Operations Manager Carphone Warehouse plc "

- Moira Billett

"“Really interesting insight to share experiences with like minded colleagues – highly recommend The Focus Group”. Simon Rawlings H/O Collections Carphone Warehouse plc "

- Simon Rawlings

"“Great event learnt allot and came away with a plethora of ideas implementing our own ‘catapult group’ and look forward to the next event where there will be more people from Barclays Partner Finance”. Claire Elliott Customer Service Manager Barclays Partner Finance "

- Claire Elliott

"Absolutely brilliant. I have informed my directors they have to be at all of The Focus Group events."

- Alan Perrett - Business Development Director - CINCOM

"Excellent well run forum with a nice balance of speakers. A really valuable and useful two days, going to implement 4 or 5 ideas which we will 'steal with pride'."

- Beverley Rowney - H/O Service Support - British Gas/Centrica

"“Thank you for what has been another successful forum event in 2008! I attended with a colleague and we found the event thoroughly beneficial, having come away with lots of new ideas and a far more motivated approach. The guest speakers always share highly valued experiences which help us to understand how they have reached their successes. Thanks Thanks Thanks!” Roya Jackson Call Centre Manager Safe Estates "

- Roya Jackson